Romantic Anniversary Vacation At Fundu Lagoon Pemba, Little Governors Masai Mara & Zanzibar Tour

Thank you for the opportunity of expressing some comments about your company and the service delivery regarding our personalized trip. That in itself shows that you care which is constructive and makes a client feel that they are special. You are obviously going the extra mile and that’s so good to know as this was a trip of a lifetime to celebrate nearly 30 years of married life for us.

What we believe stood out for us was the response time to our queries. Initially when we contacted your company we understandably approached other companies to glean comparative costing. Because of the unique itinerary and our nominated time frames other companies found it harder to give us quotes. You were by far and away the quickest of all the responders.

In addition to being the most efficient regarding the quote, you offered site links to recommended destinations which no other company offered. It was good to view the resorts and get a mind set of what to expect.

You also explained why certain costing were seemingly exorbitant and that was different to other companies who simply told us it was a certain price and didn’t want the long dialogue or explanation route as it was , we believe, out of the ordinary charter arrangements and possibly they didn’t know first hand why certain flights were the price they were.

We were also struck by the comments you made regarding some routing and certain plane flight companies which at times were problematic – but you had warned us of their more than occasional rerouting and we were therefore not so dismayed when it occurred. I refer to the connection /link between Mombasa and Zanzibar which did not arrive and we were rerouted back to Nairobi then out to Zanzibar. So thank you for that.

The meet and greet arrangements went off particularly well in most places. All personnel were helpful and the arrival and departures by and large went very smoothly considering the flight rerouting by the airline.

The Zanzibar Stone Town tour guide was superlative. He was outstanding and gave us undivided attention. We felt that was great value and to be escorted round the market place and slave stations was like walking in a living museum The duration of the tour was lengthy by our request and it went by seemingly quickly. This was because we enjoyed it immensely.

The Little Governors Camp experience was terrific in every respect. Our guide in the vehicle was fantastic and his knowledge of game and spotting whatever you nominated was unbelievable. His knowledge of birds was also excellent. He was caring, attentive and informative. A great ambassador for Africa and for your company.

The Fundu Lagoon Resort at Pemba was outstanding. All personnel there care and deliver great service. The waitrons are all fantastic. Beach dinner experiences and superb variations of meal menus plus changes of venue for dinners were wonderful.

It was in all respects a happy experience with no anticlimaxes.

Asante Sana and Love,

Viv & Kirsty Turner
South Africa

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